To be eligible for a return, your item must meet the following conditions:

• Timeframe: Returns must be requested within 14 days of delivery.

• Condition: Items must be unworn, unwashed, and in their original packaging with tags still attached.

• Hygiene Policy: For hygiene reasons, lingerie, underwear, and bodysuits are non-returnable unless they are faulty.

• Sale Items: Sale or clearance items are non-refundable but may be eligible for store credit.

• Return Postage: Customers are responsible for the cost of return shipping, unless the item is faulty or incorrect.

• Proof of Purchase: A receipt or order number is required to complete your return.

  Refunds

  • Refunds are issued to your original payment method once your return is approved.

  • Please allow 5–10 business days for your bank to process the refund.

  • Sale items are non-refundable but may be eligible for store credit.

    Faulty or Damaged Items

    In the rare event your item arrives damaged or faulty, please contact us within 7 days of delivery at hello@faeuvre.com with your order number and photos. We’ll make it right for you.

    How to Start a Return

    To start a return or exchange, please contact us at hello@faeuvre.com with your order number. 

    Need Help?
    

    Our team is here to support you. For any questions about your order, shipping, or returns, please reach us at hello@faeuvre.com.